Work Orders

The work orders office processes and coordinates all work requests for the campus. We strive to ensure that all buildings and structures are properly maintained to meet fire, safety, health and other required codes and regulations. This includes providing climate controlled, clean, properly supplied facilities, so that faculty, staff and students have comfortable surroundings in which to live, work, and receive training and education. We also serve as a communication link and liaison between Facilities Services employees and the campus community.

Mainsaver, a computerized maintenance management system, is a relational database used to track and maintain a complete history and cost accrual of all activities related to the upkeep and maintenance of the MTSU campus.

Manager: Katie Cullen | 615-494-8749 | katie.cullen@mtsu.edu

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Definitions of priority choices

Emergency – Any condition which left unattended may cause bodily injury or property damage; unbearable environmental conditions in any occupied area; loss of electrical, heating/cooling or water/sewage service to a building or a major portion of a building; loss of essential services or equipment in housing unit areas. Please call the numbers listed at the top of this page for an emergency.

Urgent/Breakdown – Repair required within two working days to provide essential services, prevent excessive property damage, correct unsafe conditions and cover emergency conditions which are not severe enough to be classified as immediate emergency work requests.

Priority – Same as urgent/breakdown except repair required within three working days.

Routine – All other requests are classified as routine and will be completed as soon as scheduling constraints and availability of resources will allow.